Frequently Asked Questions (FAQ)
How are you different from other cleaning companies?
We stand out because we genuinely care—both about our staff and our clients. Our company is built on a foundation of core values that guide everything we do. While other companies might focus purely on transactional services, we’re committed to creating a long-lasting, trust-filled relationship. Every decision we make, from our policies to the products we use, aligns with these values to ensure a positive, high-quality experience for both our clients and employees.
How do your prices compare to those of other companies?
We are not the least expensive option, but we offer the best value. Our services often take 40-50% more time on each property, which allows us to achieve better results. We are licensed, bonded, and insured, which protects you, and we pay our team well to ensure you receive a high level of service. Companies that charge less may not provide these protections or spend the necessary time to deliver quality results. If you're looking for thorough, trustworthy cleaning for your home, especially if it’s your vacation home or a parent's house, Superb Maids Portland is your go-to service.
Why do I need a pre-assessment for cleaning?
We offer in-person pre-assessments to ensure that we understand the specific condition and needs of your home. This allows us to assign the right amount of resources and provide an accurate estimate tailored to your home’s actual condition. Homes with unique situations—like clutter, pet hair, or special surfaces—often require a more specialized cleaning approach. The pre-assessment helps us adjust the service and budget accordingly, ensuring no surprises on the day of your cleaning.
Do you offer discounts for military or seniors?
Yes! We occasionally offer discounts, Promotions but our pricing is primarily based on the man-hours required for each job. We believe in fair pay for our staff and high-quality service for our clients. If you are facing special circumstances, like a medical challenge or life-changing event, reach out to us. We frequently offer free or discounted cleanings for those in need, thanks to the support of our full-paying clients.
Do you offer services for vacation rental owners?
Yes! We specialize in vacation rental cleaning for platforms like Airbnb and VRBO. Our services include quick turnarounds, deep cleaning, and property maintenance to ensure your rental is always in top condition for guests. Contact us to learn more about how we can support your vacation rental.
Will I always get the same cleaning crew?
We do our best to assign the same team for each cleaning to ensure continuity. However, with our growing staff and busy schedules, it’s not always possible. Flexibility with scheduling and treating our team with kindness can improve the likelihood of having the same team. If the team changes, rest assured that all our cleaners are trained to provide the same high standard of service, and we offer a 100% satisfaction guarantee.
What is included in heavy-duty cleaning?
Heavy-duty cleaning addresses homes that haven’t been professionally cleaned in a long time or have specific issues such as extensive clutter, pet hair, grease, or mold. This service involves more time, specialized equipment, and a larger cleaning team. If we assess that your home needs heavy-duty cleaning, you have the option to:
Proceed with a regular cleaning that covers as much as possible in the given time.
Upgrade to a heavy-duty clean for a more thorough service.
Cancel the service at no cost.
Why do I have to pay for rooms that don’t need to be cleaned?
Our pricing is based on the overall size of your home, not the individual rooms. While we do offer a small discount for unused rooms, the cost reflects the larger kitchen, living spaces, and bathrooms, which are typically more time-consuming to clean than bedrooms. We base our flat rates on industry standards to ensure every space is covered adequately.
How many cleaners do you send for each job?
The size and condition of your home determine the number of cleaners. For a standard apartment, 1 or 2 cleaners are sufficient, but for a larger property or more intensive jobs, we send a team of up to 3 or more cleaners to complete the work efficiently.
Do I need to be home during the cleaning?
You don’t need to be home while we clean. Just leave a key or access instructions, and we’ll take care of the rest. Our team will lock up after themselves, leaving your home spotless for when you return.
What cleaning supplies do you use? Can I request specific products?
We use eco-friendly, non-toxic products that are safe for your family and pets. However, if stronger cleaning solutions are needed for specific issues like mold or deep stains, we’ll notify you and offer the option to use them. If you have preferred cleaning products or tools, let us know and we will gladly use them.
How do I schedule a cleaning?
Scheduling a cleaning with us is simple. Text, Email or give us a call, and we’ll confirm your Estimate appointment. We’ll also ask for any special requests or instructions to ensure everything goes smoothly on the day of your cleaning.
How long does it take to clean my home?
The time required depends on the size and condition of your home. For the first cleaning, we may take a little longer to familiarize ourselves with your space. If additional time is needed due to the unique conditions of your home, we’ll communicate with you and adjust accordingly.
What if I’m not satisfied with the cleaning?
We stand behind our work with a 100% satisfaction guarantee. If you’re not happy with any aspect of the cleaning, let us know, and we’ll make it right. If necessary, we’ll provide a refund or schedule a re-clean at no additional cost.
Why is your service more expensive than some other companies?
Unlike some companies that operate without proper licensing, insurance, or trained employees, Superb Maids Portland ensures that our team is fully vetted, trained, and supported with the best equipment and products. This allows us to offer higher-quality, reliable, and safe cleaning services. We take the time needed to do the job right, and our pricing reflects the comprehensive care and attention we provide.
How long does it take to clean my home?
Service time may vary. The first time takes longer as we learn what works best for your home and where everything is located. Each subsequent time is faster.
Also, it depends on what condition is your home is in. Some people keep operating-room conditions at the home and just require a touch up or additional services. Others have three teenagers, a dog, and two jobs. We don't judge you when we find an old slice of pizza stuck behind the dresser. We're here to help. But it may take us a little longer to bring your home into the tip top shape. If additional time is required based on the unique conditions of your home, we will communicate promptly and give you the options.
Can I customize my cleaning service?
Yes, we offer customizable cleaning plans to meet the specific needs of your home. Whether you need extra attention in certain areas, have special requests, or want to prioritize specific rooms, we are happy to adjust our service to suit your preferences. Let us know your priorities, and we’ll tailor the cleaning to your satisfaction.
What is your cancellation policy?
We understand that life happens and sometimes plans change. You can cancel or reschedule your appointment with 48 hours notice at no cost. If the cancellation is made within 24 hours of the cleaning, there may be a cancellation fee to compensate our staff for their scheduled time. Please contact us as soon as possible if you need to make changes.
Do you clean pet hair?
Yes! We specialize in cleaning homes with pets and are experienced in removing pet hair from furniture, carpets, and hard-to-reach places. However, homes with extensive pet hair may require additional time or special equipment, so please inform us ahead of time if your pets shed heavily.
Do you offer green or eco-friendly cleaning services?
Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. If you have specific concerns about cleaning chemicals, let us know, and we can ensure your home is cleaned with the greenest options available.
What happens if something is damaged during cleaning?
While we take great care in your home, accidents can occasionally happen. We are fully insured, so in the rare event that something is damaged, we will notify you immediately and make arrangements to repair or replace the item. Our insurance covers both your home and our employees to give you peace of mind.
Can I book a one-time cleaning?
Yes! While many of our clients opt for recurring services, we also offer one-time deep cleaning or special occasion cleaning services. Whether you’re preparing for an event, moving, or just want a fresh start, our team is ready to help.
How do you handle COVID-19 and other health protocols?
We follow strict cleaning and health protocols to ensure the safety of our clients and staff. This includes wearing masks, using disinfectant products on high-touch surfaces, and maintaining social distancing where possible. We also sanitize our equipment between each cleaning and follow CDC guidelines to reduce the spread of illness.
What is included in a deep cleaning?
Our deep cleaning service includes a thorough cleaning of your home from top to bottom, focusing on areas that may not be covered in standard cleanings. This includes scrubbing baseboards, cleaning inside cabinets, appliances, and more. You contact us for more information.
How can I pay for my cleaning service?
We offer multiple payment options for your convenience, including credit card, debit card, and PayPal. You can also arrange to prepay for your service or set up automatic payments for recurring services. We do not accept cash payments for security reasons.
What if I need to change my cleaning date?
You can easily reschedule your cleaning by contacting our office. We recommend notifying us at least 48 hours in advance to ensure availability on your preferred date. We do our best to accommodate any scheduling changes to meet your needs.
Do you offer same-day or emergency cleaning services?
We try to accommodate last-minute cleaning requests whenever possible. If you need a same-day or emergency cleaning, contact us, and we’ll do our best to fit you into our schedule. Please note that same-day services are subject to availability.
Why should I choose a licensed and insured cleaning company?
Choosing a licensed and insured cleaning company, like Superb Maids Portland, protects you as a homeowner. Unlicensed companies may offer cheaper rates, but they often don’t carry the necessary liability insurance, leaving you at risk if something goes wrong. With Superb Maids, you can rest easy knowing we are fully covered, and our employees are trained professionals.
What happens if I’m not satisfied with the cleaning?
We back all of our work with a 100% satisfaction guarantee. If you’re not happy with any aspect of your cleaning, let us know within 24 hours, and we will return to fix the issue free of charge. Your happiness is our priority!
Should I tip my cleaners?
Tipping is not required but always appreciated! If you feel your cleaning team went above and beyond, a tip is a great way to show your appreciation. Many clients choose to tip regularly or during special occasions, but it’s entirely up to you.
Can you clean my home while I’m away?
Yes! Many clients prefer to have their homes cleaned while they’re at work or out of town. Just provide us with access to your home, such as a key or door code, and we’ll take care of the rest. We’ll lock up when we’re done and ensure your home is secure.
Do you offer move-in/move-out cleaning services?
Yes, we provide specialized move-in and move-out cleaning services. This service is perfect for preparing your home for new tenants or getting it ready for sale. Our move-in/move-out cleaning includes everything in a standard deep clean, plus extra attention to detail to ensure the home is spotless for its next residents.
Let us handle the cleaning while you focus on enjoying your time at home! Contact us today to schedule a cleaning and experience the mental health benefits of a clean and organized space!
bOOK NOW i 503-832-8065 I support@superbmaidsportland.com
